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(FAQs) · the questions we actually get

Asked, answered.

Straight answers to the questions people actually ask us - money, timescales, ownership, and what happens when something goes wrong. If yours is not here, the phone works.

(01)How much does a website cost?

Honestly: it depends, and anyone quoting before listening is guessing. A focused one-page site, an e-commerce shop and a bespoke platform are different animals. What we promise is a clear, itemised quote after we have understood the job - and honest advice about what not to spend money on. And because we are a small team with our own platform, bespoke from us often costs the same as - and regularly less than - an agency configuring WordPress.

(02)How long will it take?

A straightforward site takes weeks; complex builds take months. We agree a schedule up front so you always know where things stand - and because design, build and content happen under one roof, there is no waiting on third parties.

(03)Can I update the website myself?

Yes - sites are built from editable blocks (a lineage that goes back to our drag-and-drop content panels of the 2000s), and we walk you through it at handover. Update as much or as little as you like; we are here for the rest.

(04)Will it work on phones?

Every site we build is responsive as standard - designed for the phone in your customer's hand as much as the screen on their desk - and ships with our accessibility toolbar, because working for everyone is part of working at all.

(05)I already have a website - can you help?

Yes. Sometimes the honest answer is a refresh, sometimes a rebuild - we will audit what you have and tell you straight which serves you better, and why, before any money changes hands.

(06)Do you do SEO?

It is offered as part of every project - search-friendliness goes in at the framing stage, not as a retrofit, because we control the platform your site is built on. The full story is on our SEO & content page.

(07)What happens if something breaks?

Bugs or maintenance issues arising after a build we finish are fixed by us, free of charge, for a set period - the warranty is standard, not an upsell. Beyond it, optional support contracts keep the same team on call. Details on hosting & maintenance.

(08)Where will my site be hosted?

On dedicated, fully managed UK infrastructure run on eukhost - not a crowded shared box - monitored around the clock and supported by the Norwich team that built your site. The spec is on the hosting page, engraved on an actual plate.

(09)What is OliveCore?

Our own web platform - conceived, written and evolved by us, born on .NET Core (hence the name). We maintain the platform ourselves, so you can speak directly to the team responsible for it. The whole story lives at /olivecore.

(10)Why not just use WordPress or Wix?

For some jobs, honestly, they are fine - we say so in print. But assembled platforms mean rented foundations and third-party parts that become your problem when they fail. The comparison - concessions included - is on the OliveCore page, and the free-builders question is answered on web design.

(11)Do you only work with Norwich businesses?

Norwich is home and East Anglia is the heartland, but the client list runs national - household names included. Distance has never been the deciding factor; the fit is.

(12)How do we start?

With a conversation - we listen first, on principle. No obligation, no hard sell, and you will speak to the people who would actually build your site. Say hello.

Still asking?

The unlisted questions are usually the interesting ones. Ask the people who would actually build your site - no obligation, no jargon, no hard sell. If yours is about security, accessibility or the technology we build on, we have answered those at length already.

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